Handled AI LLC

Privacy Policy

Effective date: October 18, 2026

This Privacy Policy explains how Handled AI LLC, a Florida limited liability company ("Handled", "we", "us"), collects, uses, shares and protects information when you visit handledagents.com (the "Site"), chat with Max, our AI sales assistant, use the Handled mobile app for iOS and Android (the "App"), or use the AI agents and related services we provide to businesses (together, the "Services").

Contact: support@handledagents.com · Handled AI LLC, 7058 Water Mill St, Palmetto, FL 34221

1. Who this policy covers

• Visitors and prospects: people who browse the Site or chat with Max.
• Clients and Users: businesses that start a trial or subscribe to Handled ("Clients") and the people they authorize to use the App ("Users").
• Our Clients' customers and leads: people who contact, or are contacted by, an AI agent we operate for a Client. For this information we act as a service provider (processor) for the Client; see section 4.

The Services are designed for businesses. They are not intended for personal, family or household use.

2. Information we collect

Information you give us - Contact and business details: your name, business name, email address, phone number, industry, team size, location, approximate revenue range, the tools you use and the problems you want an agent to handle. - Chat content: messages you send to Max on the Site or to your agent in the App, and the replies. - Account information: your email address, a user ID and, if you use one, a password. Passwords are handled by our authentication provider and stored only in hashed form. - Support and communications: emails and messages you send us. - Billing information: when paid plans are billed online, card details are collected and stored by our payment processor, not by us. We receive limited details such as card brand, last four digits and billing status.

Information collected automatically - Site data: IP address, browser and device type, pages visited, the referring page and campaign tags in the link you used (for example UTM parameters). We use these to understand which pages and campaigns bring visitors and to keep the Site secure. - App data: the App stores your theme preference and whether you have seen the intro screens on your device. The App does not collect your location, contacts, photos or advertising identifiers and contains no advertising or third-party analytics software.

We do not use third-party advertising cookies or cross-site tracking on the Site or in the App.

3. How we use information

• To respond to you, qualify whether Handled is a good fit and set up your trial or subscription.
• To build, run, monitor and improve the agents we operate for Clients.
• To provide the App, sign you in and keep accounts secure.
• To send service messages, such as trial reminders, usage notices, receipts and changes to these policies.
• To send marketing emails about Handled, which you can opt out of at any time using the unsubscribe link in each email.
• To prevent fraud and abuse, including duplicate free trials, and to enforce our Terms.
• To comply with legal obligations and resolve disputes.

AI processing. Max and the agents we build are AI systems. Messages are processed by an AI model to generate replies. Max is an AI assistant, not a person; you can ask for a human at any time.

4. Information we process for Clients (leads and customers)

When a Client uses Handled, its agent may receive, store and send messages, calls, texts and emails with the Client's leads and customers, and may collect names, phone numbers, email addresses, job details, appointment times and conversation transcripts or call recordings where enabled. We process this information on the Client's behalf and under its instructions. The Client is responsible for its own privacy notice to those people and for having any consent required to contact them. If you are a customer of one of our Clients and want to exercise privacy rights, please contact that business; we will help it respond. You may also email us and we will forward your request.

5. Text messages and phone calls

If you give us or one of our Clients your mobile number and agree to receive texts, you may receive messages such as replies to your inquiry, appointment confirmations and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell, rent or share mobile phone numbers or text-messaging opt-in consent with third parties or affiliates for their own marketing purposes. Phone numbers and consent records are shared only with the service providers that deliver the messages.

6. How we share information

We do not sell personal information and do not share it for cross-context behavioral advertising. We share information only:

• With service providers that process it on our behalf under contract:
• Anthropic, PBC — AI model provider that generates replies for Max and for Client agents. Chat content and the context needed to answer are sent to Anthropic's API. Under its commercial terms, Anthropic does not use this data to train its models.
• Supabase — authentication and database hosting. Account data, lead records and chat transcripts are stored in our Supabase project in the United States (AWS us-east-1, Northern Virginia).
• Vercel — hosts the Site and processes standard web request logs.
• n8n — workflow automation software that we self-host on a server we manage. It routes chat messages between the Site, the App, the AI model and our database. Data passing through it is not sent to n8n the company.
• Our email delivery provider — delivers sign-in links, service emails and replies we send.
• Telephone and text-messaging carriers and providers — connect calls and deliver texts that agents send or receive.
• Our payment processor — when paid plans are billed online.
• With the Client an agent works for, for information collected by that agent.
• For legal reasons: to comply with law or legal process, to protect rights, safety and property, or to investigate fraud or abuse.
• In a business transfer: as part of a merger, acquisition or sale of assets, subject to this policy.

7. How long we keep information

• Max chats and prospect details (if you do not start a trial): 24 months after your last conversation, then deleted.
• Trial data (if you do not subscribe): deleted 60 days after the trial ends.
• Client account, lead and conversation data: kept while the subscription is active and for 90 days after it ends so you can export it, then deleted within 30 days.
• Call recordings, where a Client enables them: 90 days, unless the Client sets a shorter period.
• Text and call consent and opt-out records: 5 years after the last message, to show we honored consent and opt-outs.
• Billing and tax records: 7 years.
• Support emails: 3 years.
• Security and server logs: 90 days.
• Backups: overwritten on a rolling basis within 30 days.

We may keep information longer where the law requires it or to resolve a dispute, and only for that purpose.

8. Your choices and rights

• Delete your App account: in the App go to Settings → Delete account, or see our account deletion page.
• Access, correct or delete your information: email support@handledagents.com. We will verify your request and respond within 45 days.
• Marketing email: use the unsubscribe link in any marketing email. We honor opt-outs within 10 business days.
• Texts: reply STOP.

State privacy rights. Depending on where you live, laws such as the California Consumer Privacy Act and the Florida Digital Bill of Rights may give you rights to know, access, correct, delete and port your personal information and to opt out of its sale, sharing or use for targeted advertising. We do not sell or share personal information or use it for targeted advertising. We offer the access, correction and deletion rights above to everyone regardless of where they live, and we will not discriminate against you for using them. You may use an authorized agent; we may ask for proof of authority. If we deny a request, you may appeal by replying to our decision, and we will respond within 60 days.

9. Security

Data is sent over encrypted connections (HTTPS/TLS). Database access is restricted with row-level security so each Client's Users can see only their own business's records, and administrative keys are kept server-side. No system is perfectly secure; if a breach affects your personal information we will notify you as required by law, including Florida's data breach law (section 501.171, Florida Statutes).

10. Children

The Services are for businesses and adults. They are not directed to children under 18, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, email support@handledagents.com and we will delete it.

11. Where we process data

We are based in the United States and store data in the United States. If you contact us from elsewhere, your information will be processed in the United States.

12. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date and, for material changes, notify Clients by email or in the App before the change takes effect.

13. Contact

Handled AI LLC · 7058 Water Mill St, Palmetto, FL 34221 · support@handledagents.com

Last updated October 18, 2026. We may update this page from time to time; the date above shows when it last changed.